PRE-ORDER POLICY

Get early access to next season's most-wanted pieces before they sell out.

What is a pre-order?

A pre-order means the item is still in production when ordered and not yet available in our warehouse. When you check out, please verify whether the product is a pre-order. Delivery times may vary for pre-orders.

How long will it take to ship my pre-order?

Waiting times vary from item to item. The estimated wait is usually 15–25 working days from the date the item is published. Once the item arrives in our warehouse, your order is dispatched within three days. Processing plus shipping does not exceed 25 days.

Please note: if your order contains a pre-order item, it will be delivered separately from the rest of your order.

When can a delay occur, and why?

The manufacturing process involves several production and processing steps. While the sequence is linear, occasional issues can arise. In the unlikely event of a delay, our Customer Care team will contact you as soon as possible.

Can I cancel a pre-order?

Yes — pre-orders can be cancelled within 24 hours of purchase. After that, cancellation isn't possible. If you change your mind within 24 hours, contact our Customer Care team to cancel the item.

Can I change my shipping address?

Yes — go to your order details in your account, and contact Customer Care to modify the address before the order is dispatched. Once the order has shipped, changes are no longer possible.

Questions about a pre-order? Contact us — we're happy to help.